AI-powered chatbot drives nearly 500 job applications within first 60 days of launching new career site
AMBLER, Pa., May 09, 2019 (GLOBE NEWSWIRE) — Phenom People, the global leader in Talent Experience Management (TXM), today announced that Community Medical Centers, the largest private healthcare system in California’s San Joaquin Valley, has chosen the Phenom Talent Experience Management platform to launch its new career site along with an AI-powered chatbot, Phenom Bot, for increased personalization and automation. In the first 60 days, Phenom Bot answered over 4,500 unique conversations on their career site. Of those, nearly 20% took place during the weekend, allowing Community Medical Centers to engage with job seekers in a timeframe when recruiters are normally offline.
“Without any kind of recruiter involvement, we’ve received close to 500 job applications since deploying Phenom Career Site’s AI technology in February, and of those, 22% turned into new hires,” said Brandon Prideaux, director of talent acquisition at Community Medical Centers.
Impressed by the ease-of-use of the Phenom Career Site, Community Medical Centers opted for the Phenom TXM platform to deliver hyper-personalized candidate experiences, simplify the application process, and attract hard-to-reach talent, including Level 1 trauma and emergency medical staff.
Along with the Career Site, Community Medical Centers deployed Phenom Bot to enable real-time candidate messaging that engages active and passive job seekers. Phenom Bot asks candidates questions to deliver personalized job recommendations, expanding talent pipelines and driving application rates.
For a large healthcare system operating four acute-care hospitals, more than ten healthcare centers, and the only Level 1 trauma center in the region, finding and attracting the right talent fast is essential. “With the new chatbot, we’re able to engage with candidates at all hours and during weekends,” Prideaux added. “That’s huge, considering many of our job seekers are night nurses and other hard-to-reach clinical staff.”
Moving forward, Community Medical Centers will adopt premium Phenom Bot features, including screening, scheduling and FAQs, to further improve the experience for both candidates and recruiters.
Phenom’s Talent Experience Management platform provides companies with a unified solution for: Candidate Experience (Career Site, CMS, University Recruiting, Chatbot), Recruiter Experience (CRM, Campaigns, SMS, AI Insights), Employee Experience (Internal Mobility, CMS, Referrals, Chatbot), and Management Experience (Talent Analytics, Reporting, Forecasting, Dashboards). Our platform is built on artificial intelligence (AI), driving personalization, automation and accuracy for candidates, recruiters, employees and management. The Phenom TXM platform eliminates multiple-point solutions, connects with quality candidates and employees through personalized experiences, and delivers top talent while driving ROI.
For more information on the Phenom TXM platform, please visit: https://www.phenompeople.com/
About Phenom People
Phenom People is a global HR technology company with a mission to help a billion people find the right job. We do this through an AI-based SaaS platform called Talent Experience Management (TXM), which transforms the talent journey from interested candidates to thriving employees to enthusiastic brand advocates, while helping HR break the stereotype of being a cost center instead of a revenue generator.
Redefining the entire talent experience through a single platform approach, the Phenom TXM platform provides companies with a unified solution built on artificial intelligence (AI), which drives personalization, automation and accuracy for candidates, recruiters, employees and management.
We believe people should be happy and inspired by their jobs. That simple belief fuels our collective desire to fundamentally transform the talent journey.
For more information, please visit www.phenompeople.com.
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