Integrated offering automates core processes and seeks to enable a 70-percent self-help resolution rate
COLORADO SPRINGS, Colo., Nov. 07, 2018 (GLOBE NEWSWIRE) — Cherwell Software, LLC, (“Cherwell”) a global leader in service management, is introducing HR Service Management to ensure human resources teams can serve their employees better. Human Resources (HR) teams can more efficiently manage complex tasks such as on- and offboarding employees and providing payroll or benefits information from systems that are not interconnected.
Available now as an added subscription to Cherwell’s industry leading Cherwell Service Management platform, Cherwell HR Service Management centralizes employee requests and integrates payroll, benefits and other business-critical applications into a central source to help deliver HR services more efficiently. This process automation and integration is estimated to enable a 70-percent self-service rate for employees, which means that HR teams can offer better support for critical issues.
“The current model of providing support to an evolving employee base through a makeshift system of phone calls, emails, and spreadsheets is not scalable as companies grow and, frankly, equates to a terrible user experience,” said Bill Sheridan, Cherwell vice president of Enterprise Service Management. “Cherwell HR Service Management delivers an integrated experience that empowers self-service options, freeing up the HR department’s time to focus on more-strategic activities such as organizational development and employee culture across the organization.”
Many current HR systems are unable to communicate with each other resulting in information that is difficult to find, and services that cannot be coordinated. Cherwell HR Service Management delivers information quickly to end users and connects various providers through deep integrations with leading HR service providers such as WorkDay, UltiPro and others.
Cherwell HR Service Management is preconfigured with 13 unique processes that adhere to Society of Human Resource Management best practices. Cherwell HR Service Management users can also create and utilize a central portal to enable candidates and current employees to access cross-department data such as IT policies, product data and insurance information.
Cherwell HR Service Management is available now as an added subscription to the core Cherwell Service Management platform. To learn more about HR Service Management, register now for Cherwell’s upcoming webinar.
About Cherwell Software
Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit: http://www.cherwell.com.